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OCR: Managing the Supply Chain Manugistics' Supply Chain Compass business model charts the five general stages of development in supply-chain management The Fundamentals Cross-Functional Integrated Extended Supply- Chain Teams Enterprise Supply Chain Communities Business Plan Cost of quality Unreliable Order Cost of Customer Slow Growth, Non-Preferred Fulfillment Service Margin Erosion Supplier Driving Goal Quality & Cost Customer Service Profitable Customer Profitable Growth Market Responsiveness Leadership Organizational Focus Independent Consolidated Rapidly Departments Operations Intergratied Supply Integrated Supply Chains (Internal). Chains (External) Reconfigurable Process Change Standard Cross-Functional Cross-Functional Customer-Specific Reinvented Operating Communications Processes Processes Processes Procedures Metric Predictabile. Complece Delivery Total Delivered Share of Nor Worth Costs & Rates Cost Customer IT Focus Automated Packaged Integrated Networked Key Tools Spreadsheets Poli Tools Enterprise Supply- Point-of-Sale Supply- Synchronized Supply- Planning Chain Planning Chein Planning Chain Planning Execution MRP & Other MRPH Custocher Network-Centric Homegrown . Management Commerce Applications Systems